California Hooklift Trailers

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Terms and Conditions

Privacy Policy

Effective Date: September 28, 2025

Last Updated: September 28, 2025

California Hooklift Trailers (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”).

1. Information We Collect

We may collect the following categories of information:

Personal Information You Provide: Name, email address, phone number, billing and shipping address, payment details, and any information you submit through forms or orders.
Automatically Collected Information: IP address, browser type, device identifiers, and usage data through cookies or tracking technologies.
Commercial Information: Purchase history and transaction details.

2. How We Use Your Information

We use your information to:

Process and fulfill orders and payments.
Provide customer service and respond to inquiries.
Send updates, promotions, and marketing communications (you may opt out).
Improve the functionality and performance of our Site.
Comply with legal and regulatory obligations.

3. How We Share Your Information

We do not sell personal information. We may share your information with:

Service Providers (e.g., payment processors, shipping companies, IT support).
Legal Authorities if required to comply with laws, regulations, or legal processes.

4. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and analyze site traffic. You may control cookies through your browser settings.

5. Your Privacy Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

Know what categories of personal information we collect and how it is used.
Request access to the personal information we hold about you.
Request deletion of your personal information (subject to legal and business exceptions).
Opt out of the sale of personal information (we do not sell personal information).
Exercise these rights without discrimination.

To make a request, contact us at:

📧 [Insert Email Address]

📞 [Insert Phone Number]

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no online transmission or storage system is 100% secure.

7. Children’s Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal information from children. If we learn that we have, we will delete it promptly.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

California Hooklift Trailers

Email: [Insert Email Address]

Phone: [Insert Phone Number]

Address: [Insert Business Address]

Return and Refund Policy

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<h1>Legal Policies for California Hooklift Trailers</h1>

<p><strong>Effective Date:</strong> September 28, 2025  |  <strong>Last Updated:</strong> September 28, 2025</p>

<ul>

<li><a href="#terms">1. Terms and Conditions</a></li>

<li><a href="#privacy">2. Privacy Policy</a></li>

<li><a href="#returns">3. Return & Refund Policy</a></li>

<li><a href="#warranty">4. Warranty Disclaimer</a></li>

<li><a href="#contact">5. Contact Information</a></li>

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<h2>1. Terms and Conditions</h2>

<h3>1.1 Use of Website</h3>

<p>This website is provided for informational and purchasing purposes. By using the Site, you agree not to misuse it, attempt unauthorized access, or use it for unlawful purposes.</p>

<h3>1.2 Products and Services</h3>

<p>Product details, pricing, and availability may change without notice. We strive for accuracy but may correct errors or cancel orders with incorrect information.</p>

<h3>1.3 Orders and Payments</h3>

<p>Orders must include accurate customer information. Payments are due in full unless otherwise agreed in writing. We reserve the right to cancel or refuse orders.</p>

<h3>1.4 Shipping and Delivery</h3>

<p>Delivery times are estimates only. Risk of loss transfers to the customer once the product is delivered to the carrier.</p>

<h3>1.5 Governing Law</h3>

<p>These Terms are governed by the laws of the State of California. Any disputes will be resolved in the courts of San Diego County, California.</p>

</section>

<hr />

<h2>2. Privacy Policy (California)</h2>

<h3>2.1 Information We Collect</h3>

<ul>

<li>Personal Information: name, email, phone number, billing/shipping address, payment info.</li>

<li>Automatically Collected Data: IP address, browser type, cookies, and usage data.</li>

<li>Commercial Information: purchase history and transaction details.</li>

</ul>

<h3>2.2 How We Use Information</h3>

<ul>

<li>Process orders and payments.</li>

<li>Provide customer service and respond to inquiries.</li>

<li>Send updates, promotions, and marketing communications (opt-out available).</li>

<li>Improve the Site and comply with legal obligations.</li>

</ul>

<h3>2.3 Sharing of Information</h3>

<p>We do not sell personal information. We may share it with service providers (such as payment processors or shippers) or as required by law.</p>

<h3>2.4 California Privacy Rights</h3>

<p>California residents have the right to access, delete, or request details about their personal data. To exercise these rights, contact us at <a href="Support@hooklift.com">Support@hooklift.com</a> or call <a href="7607165646">760-716-5646</a>.</p>

<h3>2.5 Data Security & Children’s Privacy</h3>

<p>We use reasonable safeguards to protect data but cannot guarantee absolute security. Our Site is not directed to children under 13.</p>

</section>

<hr />

<h2>3. Return & Refund Policy</h2>

<h3>3.1 New Vehicles</h3>

<p>In California, once a new vehicle purchase is completed and delivered, there is generally <strong>no automatic return or cancellation period</strong>. Unless your sales contract specifically provides a written return option, all new vehicle sales are final.</p>

<h3>3.2 Contract Cancellation Options</h3>

<p>If your sales contract includes a contract cancellation option or buy-back clause, those terms (number of days, conditions, and fees) will apply. Please review your contract for details.</p>

<h3>3.3 Defects and Lemon Law Rights</h3>

<p>If your new vehicle has significant defects covered under California’s Lemon Law, you may be entitled to repair, replacement, or refund under those protections. For details, see the California Department of Consumer Affairs guidance on vehicle warranties.</p>

<h3>3.4 Refunds</h3>

<p>Refunds (if applicable under a cancellation option or Lemon Law claim) will be processed after inspection and approval. Shipping, delivery, and handling fees are non-refundable.</p>

<h3>3.5 Damaged or Defective Deliveries</h3>

<p>Please notify us immediately (within 7 days of delivery) if your vehicle is delivered damaged or defective. We will coordinate repair, replacement, or refund in accordance with California law and manufacturer policies.</p>

</section>

<hr />

<h2>4. Warranty Disclaimer & Limitation of Liability</h2>

<h3>4.1 Manufacturer’s Warranty</h3>

<p>Trailers and vehicles are covered only by the original manufacturer’s warranty, if applicable. We do not extend additional warranties.</p>

<h3>4.2 No Implied Warranties</h3>

<p>We disclaim all implied warranties, including merchantability and fitness for a particular purpose.</p>

<h3>4.3 Limitation of Liability</h3>

<p>We are not liable for indirect, incidental, or consequential damages. Our maximum liability will not exceed the purchase price of the trailer or vehicle.</p>

<h3>4.4 Customer Responsibilities</h3>

<p>Customers are responsible for proper use, maintenance, and inspection. Misuse, neglect, or unauthorized modifications may void warranty coverage.</p>

</section>

<hr />

<h2>5. Contact Information</h2>

<strong>California Hooklift Trailers</strong><br />

300 N Brandon Rd, Suite 17<br />

Fallbrook, CA 92028<br />

Email: <a href="Support@hooklift.com">Support@hooklift.com</a><br />

Phone: <a href="7607165646">760-716-5646</a>

</address>

<p class="note"><strong>Do Not Sell or Share My Personal Information:</strong> We do not sell personal information. If our practices change, you may exercise your rights by contacting us at the email or phone above.</p>

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Terms and Conditions

Return and Refund Policy

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